Terms of Service

Effective Date: January 2025 | Last Updated: January 2025

Important: These terms constitute a legally binding agreement. Please read them carefully before using our services.

1. Introduction and Acceptance

1.1 Agreement

These Terms of Service ("Terms") govern your access to and use of the AI Operations Hub platform, software, and related services (collectively, the "Service") provided by AI Operations Hub ("Company," "we," "us," or "our").

1.2 Acceptance

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

1.3 Eligibility

You must be at least 18 years old and capable of forming a binding contract. The Service is intended for business use only.

1.4 Changes to Terms

We may modify these Terms at any time with 30 days' notice. Your continued use after changes take effect constitutes acceptance.

2. Description of Service

2.1 Service Overview

AI Operations Hub provides document processing, email automation, and internal knowledge management tools, including:

Document classification and data extraction
Email triage and response drafting
Internal knowledge base and query answering
Related APIs and integrations

2.2 On-Premise Deployment

The Service is designed to operate on your infrastructure. You are responsible for providing and maintaining the hardware, network, and operating environment required.

2.3 Service Availability

We aim to provide reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance or circumstances beyond our control.

3. Account Registration and Security

3.1 Account Creation

You must create an account and provide accurate, complete information. You agree to keep your information current.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your credentials
All activities under your account
Notifying us immediately of any unauthorised access

3.3 API Keys

API keys are confidential. You are responsible for all usage associated with your keys. Compromised keys should be revoked immediately.

4. Subscription and Payment

4.1 Subscription Tiers

The Service is offered in tiers (Starter, Professional, Enterprise) with different features and pricing available on our website.

4.2 Fees and Billing

Fees are billed in advance (monthly or annually)
All fees are in British Pounds (GBP)
Fees are non-refundable except as stated in these Terms

4.3 Late Payment

Payments more than 14 days late may incur interest at 4% above the Bank of England base rate
Accounts more than 30 days overdue may be suspended
Accounts more than 60 days overdue may be referred to collections

4.4 Price Changes

We may change prices with 30 days' notice. Changes take effect at your next billing cycle.

5. Acceptable Use

5.1 Permitted Use

You may use the Service for lawful business purposes in accordance with these Terms.

5.2 Prohibited Conduct

You agree NOT to:

Use the Service for any unlawful purpose
Attempt unauthorised access to the Service
Introduce malware or harmful code
Reverse engineer or decompile the Service
Resell or sublicense the Service without consent
Exceed usage limits without payment

6. Your Data

6.1 Ownership

You retain all ownership rights to data you upload or process through the Service ("Your Data"). We claim no ownership of Your Data.

6.2 On-Premise Data Processing

When using On-Premise Deployment:

Your Data remains on your infrastructure
Your Data is not transmitted to our servers
We do not have access to Your Data unless you grant it for support

6.3 No Training on Your Data

We do not use Your Data to train machine learning models. Your Data is processed solely to provide the Service to you.

6.4 Data Responsibilities

You are responsible for the accuracy, quality, and legality of Your Data, obtaining necessary consents, maintaining backups, and complying with data protection laws.

7. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy.

If you process personal data using the Service, you are responsible for complying with UK GDPR and the Data Protection Act 2018.

Data Processing Agreements are available upon request.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including software, algorithms, designs, and documentation, is owned by us and protected by intellectual property laws.

8.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription.

8.3 Restrictions

You may not copy, modify, reverse engineer, rent, lease, sell, or sublicense the Service.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

AI Limitations: The Service uses artificial intelligence which may produce errors. You are responsible for reviewing and verifying all outputs before relying on them.

No Professional Advice: The Service does not provide legal, financial, or other professional advice.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunities.

Our total liability shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) £100.

These limitations do not apply to liability for death, personal injury, fraud, or any liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless the Company from claims arising out of your use of the Service, violation of these Terms, or infringement of third-party rights.

12. Term and Termination

12.1 Termination by You

You may cancel your subscription at any time. Cancellation takes effect at the end of your billing period.

12.2 Termination by Us

Immediately if you breach these Terms
Immediately if required by law
With 30 days' notice for any other reason

12.3 Effect of Termination

Your right to use the Service ends immediately
You remain liable for unpaid fees
Certain provisions survive termination

12.4 Refunds

If we terminate for your breach: no refund
If we terminate without cause: prorated refund of prepaid fees
If you terminate: no refund for current billing period

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales.

13.2 Informal Resolution

Before formal proceedings, you agree to contact us and attempt to resolve any dispute informally for at least 30 days.

13.3 Jurisdiction

Legal proceedings shall be brought exclusively in the courts of England and Wales.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement regarding the Service.

14.2 Severability

If any provision is unenforceable, it will be modified to the minimum extent necessary, and remaining provisions remain in effect.

14.3 Assignment

You may not assign your rights without our consent. We may assign without restriction.

14.4 Force Majeure

We are not liable for failures due to circumstances beyond our reasonable control.

14.5 Notices

Notices to you will be sent to your account email. Notices to us should be sent to our contact address.

15. Contact Information

For questions about these Terms:

Email: info@jagatab.uk

General: info@jagatab.uk

16. Acknowledgement

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.