Privacy Policy
Effective Date: January 2025 | Last Updated: January 2025
1. Introduction
AI Operations Hub ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
Account Information
- Name
- Email address
- Company name
- Job title
- Phone number (optional)
- Billing address
- Payment information (processed by our payment provider)
Communications
- Emails and messages you send us
- Support tickets and inquiries
- Feedback and survey responses
2.2 Information Collected Automatically
Usage Data: Features accessed, actions taken, date and time of access, session duration, and error logs.
Device Information: IP address, browser type and version, operating system, and device identifiers.
Cookies: Session cookies, preference cookies, and analytics cookies.
2.3 Information We Do NOT Collect
Your Documents and Data
When you use our On-Premise Deployment:
- We do NOT have access to documents you process
- We do NOT collect or store your processed data
- We do NOT transmit your documents to our servers
- Your data remains entirely on your infrastructure
3. How We Use Your Information
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Provide and maintain the Service | Performance of contract |
| Process payments and billing | Performance of contract |
| Send service-related communications | Performance of contract |
| Respond to inquiries and support | Performance of contract |
| Improve and develop the Service | Legitimate interests |
| Analyse usage patterns | Legitimate interests |
| Detect and prevent fraud | Legitimate interests |
| Comply with legal obligations | Legal obligation |
| Send marketing (with consent) | Consent |
4. How We Share Your Information
4.1 Service Providers
We share information with third-party service providers who assist us with payment processing, email delivery, analytics, customer support, and infrastructure. These providers are contractually obligated to protect your information.
4.2 Legal Requirements
We may disclose your information to comply with applicable laws, respond to valid legal process, protect our rights, or enforce our Terms of Service.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
4.4 What We Never Do
- We NEVER sell your personal information
- We NEVER share your information for third-party advertising
- We NEVER use your documents to train AI models
- We NEVER access your on-premise data without explicit permission
5. Data Retention
Account Information: Retained while your account is active. Deleted within 90 days after termination.
Billing Records: Retained for 7 years (legal requirement).
Communications: Retained for 3 years after resolution.
Your Documents: For On-Premise Deployment, your documents remain on your infrastructure. We have no access to them.
6. Data Security
We implement appropriate technical and organisational measures to protect your information:
- Encryption in transit (TLS 1.2+)
- Encryption at rest for stored data
- Regular security assessments
- Access controls and authentication
- Employee security training
- Incident response procedures
7. Your Rights (UK GDPR)
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Rectification | Request correction of inaccurate data |
| Erasure | Request deletion of your data |
| Restriction | Request limitation of processing |
| Portability | Receive your data in a portable format |
| Objection | Object to processing based on legitimate interests |
| Withdraw Consent | Withdraw consent at any time |
To exercise your rights, contact us at info@jagatab.uk. We will respond within 30 days.
If you believe we have violated your rights, you may lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for Service function | Session |
| Functional | Remember your preferences | 1 year |
| Analytics | Understand usage patterns | 2 years |
You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning properly.
9. International Data Transfers
Your information may be transferred to countries outside the UK. We ensure appropriate safeguards through Standard Contractual Clauses and adequacy decisions where applicable.
10. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and sending an email. Changes take effect 30 days after posting.
12. Contact Us
For questions about this Privacy Policy:
Email: info@jagatab.uk
General Inquiries: info@jagatab.uk
13. Summary
| Topic | Our Practice |
|---|---|
| Your documents | Processed on YOUR servers, we never access them |
| Data selling | We NEVER sell your data |
| AI training | We NEVER use your data to train models |
| Third-party sharing | Only with service providers, never for ads |
| Your rights | Full UK GDPR rights supported |
| Data location | Your data stays on your infrastructure |